This Privacy Policy describes how art-hair.eu (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Device information
• Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
• Disclosure for a business purpose: shared with our processor Shopify.
Order information
• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers and PayPal), email address, and phone number.
• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor Shopify.

The user accepts that all their personal data are fully transferred to Aplazame from the moment the user has started contracting the deferred payment service offered by the latter at the time of choosing the payment method. This acceptance is extended to third parties that had to access the files for the successful conclusion of the contract.

Customer support information
• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers and PayPal), email address, and phone number.
• Purpose of collection: to provide customer support.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor Shopify.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They allow websites to recognize your device and store information about your visit, such as your preferences, session status, or navigation behavior.

Cookies help improve your user experience, enable core functionality, and support analytics and advertising. Some cookies are strictly necessary for the website to function properly, while others are used for statistical or marketing purposes.

Below is an overview of the types of cookies we use on our website.

Categories of Cookies We Use
1. Advertising Cookies

Advertising cookies are used to deliver relevant advertisements to you and track the effectiveness of advertising campaigns. They may also track your browsing behavior across other websites to build a user profile for personalized marketing.

Meta Platforms, Inc:

Cookie Name: lastExternalReferrer
Description: Detects how the user reached the website by registering their last URL-address.
Domain: www.arthaircourse.eu

Cookie Name: lastExternalReferrerTime
Description: Detects how the user reached the website by registering their last URL-address.
Domain: www.arthaircourse.eu

Facebook:

Cookie Name: _fbp
Description: Facebook tracking pixel used to identify visitors for personalized advertising.
Domain: .arthaircourse.eu, www.arthaircourse.eu

2. Analytics Cookies

Analytics cookies help us measure and understand how visitors interact with our website. They collect data such as pages visited, time spent on the site, and navigation paths — all anonymously.

Adobe Analytics:

Cookie Name: s7
Description: Gathers data regarding site usage and user behavior on the website.
Domain: www.arthaircourse.eu

Managing Cookies

Most web browsers give you control over cookies through their settings. You can choose to block or delete cookies, or receive alerts when cookies are being used. Please note that disabling cookies may affect the functionality and performance of the site.

To learn more about managing cookies, visit www.allaboutcookies.org.

Contact Us

If you have questions about our use of cookies or this Cookie Policy, feel free to reach out to us.

www.arthaircourse.eu
Last updated: March 2026


1. GENERAL INFORMATION

These Terms & Conditions ("T&C") govern the contractual relationship between the Provider and any individual or entity purchasing an online course through www.arthaircourse.eu.

Provider: Dianna Garaeva
Trading as: ART HAIR COURSE
Business ID (IČO): 05188857
Registered in: Czech Republic
Address: Křižíkova 703/97, Praha - Karlín, 186 00 Prague, Czech Republic
Email: arthaireu@gmail.com
Website: www.arthaircourse.eu

By completing a purchase, you confirm that you have read, understood, and agree to these T&C in their entirety. If you do not agree, you must not proceed with the purchase.


2. DESCRIPTION OF SERVICES

The Provider offers online educational courses related to professional hair extension techniques. Courses consist of pre-recorded video materials and written educational content (hereinafter: "Digital Content").

The following course plans are available:

BASIC — Module 1 + Module 2 — 3 months access — 299 EUR
GOLD — Modules 1 + 2 + 3 + ongoing support — 6 months access — 599 EUR
VIP — Modules 1 + 2 + 3 + 4 + ongoing support — 8 months access — 799 EUR

Module 1: Tools, hair preparation, capsules preparation, express technique
Module 2: Hair extension and theoretical part
Module 3: For professionals
Module 4: Business

IMPORTANT: The Provider reserves the right to modify, update, or supplement course content at any time without prior notice. Such modifications do not constitute grounds for a refund, access extension, or termination of the contract.


3. PRICING AND PAYMENT

All prices are listed in EUR and are inclusive of any applicable taxes unless stated otherwise. The Provider reserves the right to change prices at any time; price changes do not affect purchases already completed.

The following payment methods are accepted: 
— Credit/debit card via the Global Payments secure payment gateway 
— PayPal (payment link provided by the Provider upon request) 
— Bank transfer to the Provider's bank account (details provided upon request)

For card payments via Global Payments, access credentials are delivered within 24 business hours of payment confirmation. For PayPal and bank transfer payments, the 24-hour period begins from the moment of confirmed receipt of funds in the Provider's account.


4. DIGITAL CONTENT DELIVERY AND ACCESS

4.1 Definition of Access

"Granting of access" is defined as the moment the Provider dispatches login credentials or an access link to the Customer's registered email address. The Provider is not responsible for any delay caused by: (a) the Customer providing an incorrect or inactive email address; (b) emails blocked or filtered by the Customer's email service provider; (c) any issue outside the Provider's technical control.

4.2 Access Duration

Course access is granted for the fixed duration specified in the selected plan (3, 6, or 8 months from the date of access delivery). Access is not automatically renewed. The Provider is under no obligation to extend access beyond the agreed period, except as provided in Article 11 (Force Majeure).

4.3 Access Credentials

The Customer is solely responsible for maintaining the security of their access credentials. Lost or compromised credentials may be recovered by contacting arthaireu@gmail.com. The Provider does not guarantee a specific response time for credential recovery requests made outside business hours (Monday to Friday, 09:00 to 17:00 CET).


5. RIGHT OF WITHDRAWAL — WAIVER

IMPORTANT NOTICE TO CONSUMER CUSTOMERS: By purchasing this course and requesting immediate access, you expressly waive your statutory 14-day right of withdrawal. Please read this section carefully.

5.1 Legal Basis

Pursuant to Article 16(m) of EU Directive 2011/83/EU and Section 1837(l) of Czech Act No. 89/2012 Coll. (Civil Code), the Customer's statutory 14-day right of withdrawal is excluded for digital content not supplied on a tangible medium, where: (a) the performance has commenced with the Customer's prior express consent; and (b) the Customer has acknowledged that they thereby lose their right of withdrawal.

5.2 Customer Acknowledgement at Point of Purchase

By completing the purchase and ticking the required confirmation checkbox, the Customer expressly:

1. requests immediate commencement of delivery of the Digital Content;
2. acknowledges that access credentials are sent by the Provider within 24 business hours of payment;
3. confirms that the right of withdrawal is lost at the moment the Provider sends the access credentials to the registered email address, irrespective of whether the email has been opened, read, or acted upon;
4. confirms that NO REFUND will be issued after access credentials have been dispatched, regardless of: failure to use the course, dissatisfaction with content, change of personal circumstances, technical issues on the Customer's device, inability to access due to Customer error, or any other reason whatsoever.

5.3 No Partial Refunds

The Provider does not offer partial refunds, credits, or transfers for any unused portion of the access period under any circumstances.


6. PAYMENT DISPUTES AND CHARGEBACK DECLARATION

6.1 Customer Declaration

By completing the purchase, the Customer formally declares and warrants that:

1. the payment is made voluntarily and with full authorization;
2. they understand the nature, scope, and limitations of the Digital Content being purchased;
3. they have read and agreed to these T&C prior to completing payment;
4. they will not initiate a chargeback, payment dispute, or payment reversal with their bank, card issuer, or payment service provider on grounds of "service not received", "unauthorized transaction", "not as described", or any similar claim once access credentials have been dispatched by the Provider.

6.2 Consequences of Unjustified Chargeback

If a Customer initiates an unjustified chargeback or payment dispute after access credentials have been dispatched, the Provider reserves the right to:

— immediately and permanently revoke the Customer's course access without notice and without compensation;
— pursue recovery of the full disputed amount plus all associated bank fees, processing fees, and chargeback penalty charges through legal proceedings;
— claim damages for reputational harm and administrative costs incurred as a result of the unjustified dispute;
— report the incident to the relevant payment network and fraud prevention services.

6.3 Evidence

The Provider maintains records of: access credential dispatch timestamps, email delivery logs, payment confirmation records, and the Customer's confirmation of T&C acceptance at the time of purchase. These records constitute evidence of service delivery in any dispute resolution procedure.


7. PROHIBITED CONDUCT, ACCESS RESTRICTIONS AND PENALTIES

7.1 Prohibited Actions

Course access is strictly personal and non-transferable. The Customer is expressly prohibited from:

— sharing, selling, transferring, sublicensing, gifting, or otherwise providing their access credentials to any third party;
— allowing any other person to use their account, whether for remuneration or free of charge;
— copying, reproducing, distributing, publishing, uploading, or reselling any course material in any format or medium;
— recording, screenshotting, or otherwise capturing and redistributing course content;
— using course materials for commercial training, resale, or educational delivery to third parties.

7.2 Penalty for Personal Violation (sharing access credentials)

In the event of unauthorized sharing of access credentials or allowing third-party use of the Customer's account, the Provider is entitled to:

1. immediately terminate the Customer's access without notice and without refund;
2. claim a contractual penalty (smluvní pokuta) of five (5) times the full purchase price of the Customer's course plan at the time of purchase, payable within 14 days of the Provider's written demand.

7.3 Enhanced Penalty for Public Distribution (uploading to the internet)

In the event that the Customer or any third party acting with the Customer's knowledge or through the Customer's credentials uploads, publishes, distributes, or makes available any course content — in whole or in part — on any public or private online platform, file-sharing service, social media channel, messaging application, torrent network, or any other medium accessible to persons outside the original Customer's account:

1. The Customer's access is immediately and permanently revoked without notice and without refund.

2. A contractual penalty of 15,000 EUR is immediately due and payable within 14 days of the Provider's written demand. This penalty applies automatically upon proven fact of violation, without the Provider being required to demonstrate actual financial loss.

3. The contractual penalty of 15,000 EUR does not limit or replace the Provider's right to claim full actual damages in addition to and beyond this penalty. Such damages include but are not limited to: total loss of business revenue caused by the leak, costs of producing entirely new course content estimated at no less than one year of full production work, employee and contractor compensation obligations arising from business disruption, reputational and brand damages, legal fees and court costs, and any other losses causally connected to the violation — the total of which the Provider estimates at no less than 250,000 EUR based on current business valuation, investment in content production, and projected revenue. The Provider reserves the right to claim the full amount of proven damages without ceiling.

4. The Provider will file a criminal complaint with the Czech Police (Policie ČR) pursuant to Section 270 of the Czech Criminal Code (Act No. 40/2009 Coll.) for unauthorized use and distribution of copyrighted works, which carries a penalty of up to 2 years imprisonment. Where the violation causes large-scale damage, the penalty may be up to 8 years imprisonment pursuant to Section 270(3) of the Criminal Code.

5. The Provider will notify all relevant payment networks, fraud prevention services, and intellectual property enforcement bodies.

7.4 Reporting Violations

The Provider actively monitors for unauthorized distribution of course content. Any third party who reports a confirmed violation that leads to successful legal proceedings will be acknowledged. Customers who become aware of unauthorized distribution are encouraged to report it to arthaireu@gmail.com.


8. INTELLECTUAL PROPERTY

All course materials, including but not limited to: video recordings, written content, graphics, branding, methodology, curriculum structure, and course organization, are the exclusive intellectual property of Dianna Garaeva / ART HAIR COURSE, protected under Czech Act No. 121/2000 Coll. (Copyright Act) and applicable EU and international intellectual property law.

Purchase of a course grants the Customer a limited, personal, non-exclusive, non-transferable, revocable licence to access and view the course materials for personal educational purposes only, for the duration of the agreed access period. No intellectual property rights are transferred to the Customer by virtue of purchase. Any unauthorized use constitutes infringement and may give rise to civil and criminal liability.


9. CHANGES TO COURSE CONTENT

The Provider reserves the right, at its sole discretion, to modify, update, supplement, remove, or replace any course modules, videos, or written materials; to change the platform or technical delivery method of the course; and to update course structure to reflect changes in professional techniques or regulatory standards.

Such changes do not constitute a material breach of contract and do not entitle the Customer to a refund, compensation, or access extension. If a module is removed entirely and not replaced, the Provider may, at its sole discretion, extend the Customer's access period as compensation.


10. LIMITATION OF LIABILITY

The courses are provided for educational purposes only. The Provider makes no guarantee of any specific professional result, income level, business outcome, or skill acquisition outcome. Individual results depend entirely on the Customer's personal effort, pre-existing skills, and application of the techniques.

The Provider's total liability to the Customer under any circumstances shall not exceed the amount paid by the Customer for the relevant course. The Provider is not liable for: indirect, consequential, incidental, or special damages of any kind; loss of profit, business opportunity, or anticipated savings; personal injury or property damage arising from the application of course techniques; technical issues on the Customer's device, browser, or internet connection; incompatibility of course content with the Customer's regional professional regulations or standards.


11. FORCE MAJEURE AND PLATFORM AVAILABILITY

The Provider is not liable for failure to deliver or maintain access due to circumstances beyond its reasonable control, including: natural disasters, cyberattacks, platform outages (including Tilda platform or any third-party hosting provider), internet service provider failures, power outages, or government action.

In the event of a platform outage or technical failure exclusively on the Provider's side rendering the course inaccessible for more than 7 consecutive days, the Provider will extend the Customer's access period by the equivalent period of total unavailability. This access extension is the sole and exclusive remedy in such circumstances. No monetary refund will be issued.


12. PERSONAL DATA AND GDPR

The Provider processes personal data in accordance with Regulation (EU) 2016/679 (GDPR) and Czech Act No. 110/2019 Coll. Personal data collected at the time of purchase (name, email address, payment information) is used solely for: contract fulfilment, course access management, and legally required financial record-keeping.

The Customer's email address may be used to send information about related courses and professional updates. The Customer may withdraw consent at any time by contacting arthaireu@gmail.com. Full details of data processing practices are available in the Privacy Policy at www.arthaircourse.eu.


13. ALTERNATIVE DISPUTE RESOLUTION

In the event of a dispute arising from this contract, the Customer is entitled to seek out-of-court resolution through the following bodies:

Czech Trade Inspection Authority (Česká obchodní inspekce — ČOI)
Štěpánská 567/15, 120 00 Praha 2
IČO: 000 20 869
ADR platform: https://adr.coi.cz/cs

EU Online Dispute Resolution platform:
http://ec.europa.eu/consumers/odr

European Consumer Centre Czech Republic:
Štěpánská 567/15, 120 00 Praha 2
http://www.evropskyspotrebitel.cz

The Provider is authorized to conduct business based on a Czech trade licence. Trade inspections are carried out by the competent Trade Licensing Office. The Czech Trade Inspection Authority supervises compliance with Act No. 634/1992 Coll. on Consumer Protection.


14. GOVERNING LAW AND JURISDICTION

These T&C and all contracts concluded through www.arthaircourse.eu are governed by the laws of the Czech Republic. Where an international element exists, the parties agree that Czech law applies, without prejudice to any mandatory consumer protection rights applicable under the law of the Customer's country of habitual residence (as provided under Regulation (EC) No. 593/2008 — Rome I, where applicable).

Any disputes that cannot be resolved out of court shall be submitted to the competent courts in Prague, Czech Republic.


15. FINAL PROVISIONS

15.1 These T&C enter into force upon publication at www.arthaircourse.eu and apply to all purchases made from that date.
15.2 The Provider reserves the right to amend these T&C at any time. The version in force at the time of purchase governs that purchase.
15.3 If any provision of these T&C is found to be invalid or unenforceable by a competent court, the remaining provisions remain in full force and effect.
15.4 These T&C, together with the purchase confirmation email and the Customer's confirmed acceptance of T&C at checkout, constitute the entire agreement between the parties regarding the purchase of Digital Content.
15.5 The Customer may not assign or transfer any rights or obligations under this contract without the prior written consent of the Provider.